The new application has been a critical improvement for the productivity of IPC Healthcare’s clinicians and coordinators. And the software has been flawless in performance as Hillock stated, “We can access the software from anywhere. We’ve never had any major issues with the software. If we have minor issues, the problems are fixed quickly.” SharpQuest developed with application performance in mind and the new application has 99.99% uptime in production.
The value of the application to IPC Healthcare goes far beyond productivity. Hillock says it is priceless, “The amount of data that we can pull from the software, we can’t put a price on it. We are able to market and track our patients for the new bundled payment program. The value we get from the product is huge. There is no other product like it on the market.”
When asked what about SharpQuest impressed IPC Healthcare, Hillock answered, “The main thing is they don’t try to turn it into something they think will work better. They give suggestions but they know that we know what we’re talking about. If there’s something we don’t like about how something comes out after development, we let them know and they change it.”