Critical Customer and Partner Initiatives Made Faster and Accessible with Staff Augmentation

Company Background

Full Throttle Technologies provides the Automotive Aftermarket with a streamlined way of gathering Shop Management Data, daily. Their eSendToMe product has been in use for almost two decades, helping billion-dollar corporations and startups achieve some impressive business growth by removing the barrier to entry in gathering Automotive Repair Data. Their solution supports 43 systems and processes tens of thousands of ROS daily from thousands of shops across North America.

Challenge

The engineers at Full Throttle Technologies were working on a few key projects but were lacking the internal expertise to get them done right. One was a customer-facing support portal that would provide access to insights based on automotive data. The other was an onboarding platform for SiriusXM partner stores to utilize Full Throttle services.

Results

Improved customer support and added value to existing customers

Increased revenue through SiriusXM onboarding platform

Hit all milestones for projects and came in on budget

SharpQuest hit all our major milestones and came in on budget. They were a huge help.

Owner,Full Throttle Technologies

What SharpQuest Did

Performed full-stack development of web application portals

Designed solution architecture and database

Designed solution architecture and database

Automated manual customer support processes

Modernized existing systems for customer support

They built a better customer-facing web interface with sub-second performance time that allowed our customers access to insights based on automotive data.

Solution

The first project that Full Throttle needed to tackle was a customer support system. They receive regular requests for customer support that require various database operations with manual interventions. They needed help to automate this process and add valuable data insights to their customer-facing portal.

The owner of Full Throttle commented on the challenge of doing this, “The biggest obstacle was taking a vast amount of data and presenting it to a user in a reasonable amount of time. We had a series of specifications from our clients and were updating existing pages. We created a proof of concept, but it ran too slowly.”

SharpQuest distilled the information down into a project plan, which they executed. Once all the plans were agreed upon, they created the necessary resources, and they developed what was needed. As noted by the owner, “They built a better customer-facing web interface with sub-second performance time that allowed our customers access to insights.”

The next project SharpQuest helped tackle was a partner onboarding portal. SiriusXM, a well-known satellite radio service, teamed up with Full Throttle to offer its solutions to its chain of partner repair stores. Together, they needed an onboarding platform to connect SiriusXM partner stores to the Full Throttle services. SharpQuest built an onboarding platform for SiriusXM partner stores to securely sign in and utilize the Full Throttle services.

How TKS Full Throttle Rates SharpQuest

Keeping on Schedule

Quality of Service and Deliverables

Outcomes

Working with SharpQuest has been a great experience for the Full Throttle team. The owner has been impressed with their work, “They do really well with project management. We get weekly updates and recaps.” The effectiveness of SharpQuest goes beyond great communication as the owner noted, “They’ve hit all our major milestones and came in on budget. They were a huge help.”

The owner of Full Throttle attributes much of the success in working with SharpQuest to their hybrid outsourcing approach, “I’ve worked with other groups with overseas divisions. I like working with SharpQuest, because there is a labor force overseas, but also in the States. It helps having a team in your time zone, and there’s a benefit to having multiple teams working on the same project around the world.”

The launch of the new customer-facing support and insights portal has improved productivity within the Full Throttle support team. Additionally, it allowed Full Throttle to add value for existing customers by allowing them to see insights from the data being pulled. Furthermore, the onboarding portal for SiriusXM clients opened up a new revenue stream of clients for Full Throttle Technologies services.

How TKS Rates SharpQuest

Keeping Cost Within Estimates and Delivering Value

Willingness to Refer SharpQuest

I like working with SharpQuest, because there is a labor force overseas, but also in the States. It helps having a team in your time zone, and there’s a benefit to having multiple teams working on the same project around the world.

Explore the SharpQuest Portfolio

to see the technical details and examples of projects like those done for Full Throttle.

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